Cigna Insurance Public Company Limited

Job ID: BK-216076 | Location: Bangkok, Thailand
22 May 2020 Print Report Share

Cigna Insurance Public Company Limited

Job ID: BK-216076 | Location: Pathumwan, Bangkok, Thailand

Project Manager – Health CX

Job Purpose/Objective:

The job of a project manager is to plan and oversee all aspects of a project, and to meet the project’s goals on time and within budget. This is an important role and requires interaction with a range of internal and external stakeholders to enhance the customer experience both online and offline, most often managing several moving project parts simultaneously. The project manager's duties including the recognition of the risk directly impacts the likelihood of success both formally and informally measured throughout the lifetime of a project.

Critical Tasks and Expected Contributions/Results: 

  • To introduce and embed the way of working on the project to be customer-centric, automated, streamlined and this may or may not depend on having system
  • Work closely with project sponsor, cross-functional teams, and vendors to plan and develop scope, deliverables, work plan, budget, and timing for new initiatives
  • Drive end-to-end alignment and ensure the risk, issues, and concerns in all aspects are being communicated and properly managed with effective prepared and implementation with mitigation and contingency plan
  • Understand business goals and end-to-end process in order to be able to identify gap and improvement areas
  • Ability to provide and utilize any related solution or technologies best practices, techniques, and standards throughout entire project execution
  • Analyze, evaluate, and overcome program risks, and reports to management and stakeholders

Qualifications / Specific Requirements: 

  • Degree or appropriate professional qualification preferable in business administration, digital technology, or IT
  • At least 5 years experiences on PMO or related field
  • Excellent communication skill and presentation skill, both in Thai and English
  • Customer-centric mindset and business acumen
  • Innovative with experience in hand-on execution of projects from initial phase to the launch.
  • Strong in cross function coordination working environment, and able to professionally resolve the issue with service provider in a timely manner.

Experience/Knowledge Requirements

  • Process the technologies or solution knowledge in term o technical especially on digital platform
  • Having experience about IT project related is preferred
  • Good analytical, organizational, planning, verbal and written communication skills.
  • Familiarity with project management and reporting methods considered a plus
  • Insurance and healthcare experience considered a plus
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Job Details:

Five-day work week
Performance bonus
Transportation allowance
Medical insurance
Dental insurance
Life insurance

Cigna Insurance Public Company Limited
Cigna, a global health service company, had consolidated revenues from continuing operations of U.S. $21.6 billion for year-end 2011. Cigna is dedicated to its mission of helping the people we serve improve their health, well-being and security. Cigna's operating subsidiaries provide an integrated suite of medical, dental, behavioral health, pharmacy and vision care benefits, as well as group and individual life, accident and disability insurance, to about 70 millions people throughout the United States and around the world. Cigna established a presence in Thailand in 2002 through Cigna International Marketing (Thailand) Limited and Cigna Insurance Public Company Limited), an affinity-based telemarketing and alternative distribution business specializing in Accident and Health insurance products in Thailand, Our business has grown rapidly and consistently by earning the continuoussupports from its business partners. At the present, Cigna has equipped with experienced and well-trained 1000 staffs and telesales who diversified and dedicated to work with our business partners for different industries and functions. Our vacancies are:

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