Chanel (Thailand) Limited

Job ID: BK-132503 | Location: Bangkok, Thailand
09 September 2019 Print Report Share

Chanel (Thailand) Limited

Job ID: BK-132503 | Location: Pathumwan, Bangkok, Thailand

Retail Operations Manager - Fashion and Watches and Fine Jewelry Division

Job Purpose / Mission:

The Retail Operations Manager’s main mission is to innovate and professionalize retail policies, processes and tools to support the retail teams to deliver an exceptional client experience while maintaining the high image standards of the brand.

 As a passionate and collaborative retail operations professional, he or she is methodological, has an eye for details, and constantly seeks excellence and improvements, often through out of the box solutions.

 Vision : The ultimate house of luxury defining style and creating desire now and forever.


Retail Operations:

  • In charge of all SOPs related to boutique Operations (identification, implementation, updates)
  • In charge of any boutique operations related projects (e.g queue management)
  • Work closely with IT on operations efficiency (stock scanner machine, POS, new printer, iPhone for employee)
  • Partners proactively with HR, IT and boutiques leads to monitor time and attendance, analytics of time and schedule activity as well as rostering
  • In charge of all boutique expenses (including F&B, stationery, uniforms, packaging) and to work hands in hands with the Retail Operations Executive (PRO Approval + Budget control)

Boutique Maintenance / Enhancement:

  • Main point of contact for all related Maintenance topics (to work hands in hands with Maintenance Executive)
  • In charge of any related boutique projects (renovation of boutique, upgrading of boutique, improvement of BOH, RSO)
  • Work closely with RSDD team and monitor the communication with the ME and all vendors
  • Approval of all PRO related to maintenance and ensure the yearly budget is well followed (budget control)

BOH and Stock Management:

  • Identify issues, designs and develops the most efficient process of getting stocks into the boutique (including non-selling materials)
  • Work hands in hands with logistics + product teams to optimize stock delivery on due time and in the right quantity
  • Able to improve/optimize the stock BOH area

Fostering Close Partnerships:

  • Forms close partnership with boutiques and relevant corporate divisions (IT, Finance, Logistics, Communications)
  • Works closely with the Fashion & WFJ divisions 9VM, Marketing, Product, Training)

Interested Candidate, please apply via

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Job Details:

  • Employment Type:

    Full Time
  • Career Level:

    Middle Level
  • Required Experience :

    5 years
  • Job Functions:

  • Company Industry:

    Wholesale / Retail
  • Location:

    Pathumwan, Bangkok, Thailand
  • Salary:

    Salary negotiable

Flexible working hours
Medical insurance
Dental insurance
Life insurance

Chanel (Thailand) Limited
With a rich heritage and successful history in luxury fashion and cosmetics, Chanel is the global benchmark of modern elegance, impeccable quality and style. Our products, and our cultural values, blending both tradition and innovation, have been delivering the values of femininity, freedom and modernity to all customers. Constantly seeking the next level of inspiration, we wish to appoint highly motivated, energetic and dynamic talents for the position of :

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