Central Group (CG Talent Acquisition)

Job ID: BK-216012 | Location: Bangkok, Thailand
21 May 2020 Print Report Share

Central Group (CG Talent Acquisition)

Job ID: BK-216012 | Location: Pathumwan, Bangkok, Thailand

Head of Operations – Omnichannel

Key Responsibilities

  • Review and propose optimal internal process and workflow to ensure efficient and effective Omnichannel operations
  • Assessment and selection of systems required to optimize BU omnichannel process flow
  • Continuously review and improve the customer experience from order through to customer care/after-sales
  • Work closely with all internal and external stakeholders to maintain a consistent and speedy workflow, including WH, Finance, Logistics & Omni teams
  • Understand and improve the returns/exchange/pending process – to reduce errors and meet both customers and platform expectations
  • Maintain FMS efficiency – coordinate all parties to ensure people and systems work harmoniously to achieve the desired SLA
  • Create and maintain clear SLAs for ALL involved in Omnichannel flow to follow and track daily;

          > Platform maintenance

          > Order flow

          > WH fulfillment

          > Carrier performance

          > Customer care

  • Work with FC Procurement to ensure the best rates and partnership benefits for Business Unit
  • Deliver and maintain reporting and dashboards that meet the needs for both the Omnichannel team and total businesses, in their view of Omnichannel performance (sales, service)

 

Qualifications:

  • 7+ years of experience in operations management, ideally in e-commerce and/or retail industry
  • Strong analytical skills (advanced excel, basic SQL ideal)
  • Proven stakeholder management
  • Strong leadership skills
  • Thorough, organized and dedicated
  • Critical thinker
  • Strong problem-solving skills
  • Customer-focused
  • Results-oriented
  • Dynamic and flexible
  • Engineering degree preferred but not essential
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Job Details:

  • Employment Type:

    Full Time, Permanent
  • Career Level:

    Senior Level
  • Required Qualification :

    Degree
  • Required Experience :

    7 years
  • Job Functions:

  • Company Industry:

    Wholesale / Retail
  • Location:

    Pathumwan, Bangkok, Thailand
  • Salary:

    Salary negotiable

Central Group (CG Talent Acquisition)
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