British Council Thailand

Job ID: CM-1903 | Location: Chiang Mai, Thailand
01 August 2019 Print Report Share

British Council Thailand

Job ID: CM-1903 | Location: Chiang Mai, Thailand

Branch Manager, Chiang Mai

Type of Contract: Permanent 
Location: Chiang Mai centre


British Council Thailand is one of the biggest in the British Council’s global network with thousands of adult and young learner students studying with us. Our main office is based in Siam Square, Bangkok with locations spread out across the Bangkok metropolitan area and around Chiang Mai. Our customers engage with us face-to-face, online, through email and via the phone. Our Sales & Customer Management team provides a high quality and efficient customer service experience to all new and existing customers across all British Council services.


Working with both our customers and with your internal colleagues at British Council, you will need:

•  To significantly increase sales and boost the growth of the Teaching Centre Business in Thailand.

•  To motivate and build a highly performing team and embed a results-orientated sales and customer management culture in the organisation.

•  To motivate the SCM team and to foster good team spirit, delivering a high quality, efficient and integrated customer service experience.

• To oversee the daily operations of the branch. To ensure the Sales and Customer Management team of the Branch meets and exceeds the sales and service targets and KPIs

• To contribute to the formation of business strategy as a key member of the Teaching Centre Management Team;

• To work closely with Head of SCM to ensure the branch the post holder manages and other branches share the same best Practice and standards


You can take pride in the fact that you will be working as a part of worldwide leading organization in English learning field. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.


You must have an undergraduate degree and a minimum of 5 years managerial experience in leading a B2C sales team, preferably in the education service industry. Customer management experience, including complaint handling is essential for this role.  You should have excellent written and oral communication skills in English and be fluent in Thai. 


- 9.03 % of Provident Fund contribution from the Employer (after completing a probation) 

- Medical Insurance and Corporate Medical Excess Claim

- Enjoy 22 days of Annual leave 

- One month fixed Year-end bonus

- Professional development opportunities

- Eligible for sales incentive after passing probation 


Interested applicants should read through the Job Description and
apply online via


We do not accept application from quick Apply


We offer an attractive benefits package.

Only short-listed candidates will be contacted.

"Right to work in Thailand"

The British Council is committed to a policy of equal opportunities and welcomes applicants from all sections of the community.

The British Council is committed to the protection of all children and supports the principles of the UNCRC by taking all reasonable measures in our work to ensure a child safe environment.

“The British Council is committed to maintaining the confidentiality of personal information and undertakes not to divulge any of the applicants’ personal information to any third party without the prior consent of the applicant. Our privacy policy can be found at”

Job Details:

Five-day work week
Performance bonus
Medical insurance
Dental insurance
Life insurance

British Council Thailand
Are you looking for a challenging opportunity? The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create international opportunities for the people of the UK and other countries and build trust between them worldwide. We work in more than 100 countries through teaching English, sharing the arts and delivering education and society programmes. Our goal is to build bridges of trust and understanding among people around the World. Through our programs, we give opportunities to hundreds of millions of people worldwide to learn about British culture and creativity. If you are experienced and self-motivated and currently looking for challenging opportunities, multicultural work environment and want to take the further step in your career, the opportunities is awaiting the right candidate.

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