AWP Services (Thailand) Co., Ltd.

Job ID: BK-137947 | Location: Bangkok, Thailand
23 September 2019 Print Report Share

AWP Services (Thailand) Co., Ltd.

Job ID: BK-137947 | Location: Rajthevee, Bangkok, Thailand

Assistant Manager - Property & Casualty Back office

Job Summary:

As Assistant Manager - Property & Casualty- Back office, you will be responsible for ensuring the Efficiency, Effectiveness and Engagement of the P&C Back Office function through the effective management of the people, providing world-class Insurance Operations services, for the achievement of business & cultural goals.

You will report directly to the Operations Manager – Property & Casualty and join an international and multicultural organization which considers its employees as its strongest asset and develops them accordingly.


Key Responsibilities:

On boarding

  • Anticipate and launch recruitment sessions in alignment with client and local HR
  • Interview and select candidates according to budget, expectations, experience and qualifications
  • Provide efficient induction and ongoing training aligned with the guidelines from the sending BU and in line with Learning and Development strategy
  • Hold on boarding sessions for new comers to communicate values, strategies and BU targets
  • Complete and administer a probation period review with all new team members



  • Counsel/support direct reports on day to day business activities and align on priorities
  • Make sure the following meetings are being held 1/ weekly team, 2/ monthly individual performance reviews
  • Involve direct reports in the decision making processes
  • Hold regular (at least quarterly) team engagement meetings / outings to communicate updates, results and priorities


Process and IT

  • Make sure all employees have the workstation, IT hardware and accesses ready on a timely manner
  • Escalate and report all IT related issues to the relevant service desk Sending BU and AzP



  • Develop and maintain job descriptions for all employees outlining their role and responsibilities
  • Develop and maintain a succession plan to prepare the internal promotions and avoid dependencies
  • Plan for and provide opportunities for employee advancement and development


Operational management and performance

  • Provide documented and signed annual KPI targets to all employees
  • Ensure the achievement of targets set by the clients in terms of service levels, quality and productivity
  • Administer a quarterly and yearly performance review for all employees
  • Identify areas of improvements and build action plans proactively


Key management

  • Organize daily / weekly performance reviews with sending BU
  • Attend monthly management reviews with client management and Operations Manager – Property & Casualty (as required)
  • Propose targets, recruitment needs and process related materials with clients to Operations Manager – Property & Casualty
  • Support clients in ramping up new capabilities and transferring the knowledge in conjunction with internal stakeholders (I.E. Learning and Development)
  • Meet with client as required
  • Handle client requests promptly and courteously without any delay



  • Create a performance oriented atmosphere in which Back Office employees willingly produce at maximum capacity
  • Promote outstanding customer service to ensure all customers (internal and external) receive courteous and efficient services
  • Maintain a positive attitude that promotes/rewards teamwork, efficiency and two-ways feedback
  • Develop a cooperative attitude that provides a general favourable image with all stakeholders
  • Ensure compliance and duties as assigned by the hierarchy




  • Thai and English (TOEIC minimum 850+) – Mandatory



  • Managing direct reports – Mandatory
  • Experience in Insurance Motor and Non-Motor / Banking, Claims Management, Customer Service Underwriting in insurance (motor or non-motor) field.


Education background

  • Bachelor



  • Motor insurance & Non-Motor insurance and Property insurance gained within Back Office or Underwriting environment will be highly regarded.



  • Good analytical, problem-solving skills
  • Excellent interpersonal/communication skills, ability to build/maintain rapport with key stakeholders (internal and external)
  • Ability to manage priorities and meet deadlines
  • Strong self-control with ability to create a pleasant working environment
  • Proven management skills including leadership, goal setting, team building, staff assessment, training need assessment, performance management, counseling and coaching in relation to performance goals and individual development
  • Demonstrated presentation and training skills
  • Demonstrated ability to plan, implement and manage change and decision making abilities
  • Well-developed liaison and communication skills and the capacity to negotiate and resolve conflict with clients and staff
  • Good communication written and verbal in Thai and English, Microsoft Excel &  Word, Typing Thai & English


People Attributes

  • Understand/respect other people’s point of view, passionate about coaching the team
  • Desire to grow as a manager, including the application of modern management practices
  • Naturally motivated, self-driven, positive and accountable for business outcomes



  • Demonstrated success in managing large teams in a high volume insurance back office environment team
  • Commercially focused with a proven commitment to, and thorough understanding of, the principles of customer service particularly applying underwriting management and assistance techniques


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Job Details:

Five-day work week
Overtime pay
Performance bonus
Medical insurance
Dental insurance
Life insurance

AWP Services (Thailand) Co., Ltd.
Allianz Worldwide Partners is the world's largest Assistance and Travel Insurance Group. Since being founded in year 2000, Allianz Worldwide Partners Thailand has grown to become a clear leader in the Roadside Assistance field and has also established a strong market position in Travel Insurance. The company currently employs more than 500  caring and helping staff. As the world‘s leading assistance company, helping is in our DNA. And we don‘t just help our customers, our caring nature extends to our employees too. So if you live to help, and would like to work for an international network that offers development opportunities and really cares for its employees, contact us today and join our global family.

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