Argyll Scott Asia

Job ID: BK-215028 | Location: Bangkok, Thailand
19 May 2020 Print Report Share

Argyll Scott Asia

Job ID: BK-215028 | Location: Bangkok, Thailand

Services Desk Operation Manager

Argyll Scott is working with client in Global Technology Company to find potential candidate for Help Desk Management or IT Services Operation. If you have hands-on experience in 24*7 Service Desk Operation Management and keen to set up strategy/ Procedure to support 24*7 Help Desk Operation. This position is for you!

Key Responsibilities:

  • Develop and implement strategies for continuous improvement of service desk experience for Customers
  • Accounting and budgeting for service desk operation
  • Manages and Motivates a highly diversified and inclusive team who receive assigned incident tickets, phone calls, emails and other communications from customers requesting technical support for related desktop, laptop, peripherals and IT related issues
  • Supervises the day-to-day operations of the service desk, setting specific customer service standards
  • Creates and manages reports to upper-level management about all aspects of IT technical management

Qualifications:

  • 5-7 years' experience in the Service Desk Management Field.
  • Understanding of IT support and maintenance life cycle (incident, problem, changes, etc.)
  • Understand complex technical tasks, and propose solutions to challenges
  • Good ITIL knowledge is a must
  • PMP/ Prince 2 is a plus
  • Experience in large scale of team management/ fast paced environment, and cross functional.
  • Past experience in 24*7 Service Desk Management is HIGHLY advantage.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

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Job Details:

  • Employment Type:

    Full Time, Permanent
  • Career Level:

    Senior Level
  • Required Qualification :

    Degree
  • Job Functions:

  • Company Industry:

    Information Technology
  • Location:

    Bangkok, Thailand
  • Salary:

    ฿70,000 - ฿90,000/mo (Salary negotiable)

Argyll Scott Asia
We recruit the very best talent for middle management positions across a range of functions and sectors. Think you've heard all that before? Read on. We're here to make recruitment better. Better for our clients, our candidates and our own recruitment professionals. We build relationships, not databases, and add real value that helps organisations and individuals grow. We are a team of functional and sector specialists delivering a genuinely consultative service that is underpinned by the depth of both our market knowledge and the client & candidate networks we have built.
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