Anantara Vacation Club

Job ID: BK-148300 | Location: Bangkok, Thailand
21 October 2019 Print Report Share

Anantara Vacation Club

Job ID: BK-148300 | Location: Thonburi, Bangkok, Thailand

Financial Services Officer (Customer Consultant - Thai Nationality)

Position: Financial Services Officer(Chinese and English speaking)
Location: Bangkok, Thailand

Position Overview:

To serve as the key contact point for our customers, providing customer service and financial assistance to customers. The role forms part of the Consumer Finance department, ensuring sales contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

  • Professionally handle all customer concerns or complaints with satisfactory resolution.
  • Maintain required levels of phone activity, contact percentages and KPI provided by financial management.
  • Initiate follow-up on all accounts in order to ensure payment plans are fulfilled.
  • Follow up on any installments which are not received and take all measures to ensure the recovery of any overdue amounts.
  • Negotiate payment plans and analyze the situation to determine best course of action following business practice and policies.
  • Communicate in a timely manner with colleagues in Contract Processing, Sales and Club Operations as appropriate in relation to any problems arising in relation to specific installment accounts.

Qualifications:

  • Bachelor degree (desirable).
  • Previous work experience in a timeshare environment, hotel customer service/hospitality and related call centre strongly preferred.
  • Well organised, high level of attention to detail, ability to communicate effectively with other departments
  • Excellent in English/Chinese written and verbal skills.
  • Strong work ethics, flexible in approach and supportive of others (essential)

 Discover your potential as we strive to fulfill ours

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Job Details:


Benefits:
Five-day work week
Free shuttle bus
Medical insurance
Dental insurance
Life insurance

Anantara Vacation Club
Anantara Vacation Club, launched in 2010, is an exclusive collection of luxurious Vacation Ownership resorts and suites, offering each generation the opportunity to explore the world’s most exciting destinations. Owners can purchase Club Points that determine the length of stay, time of year and the size and type of accommodation. Anantara Vacation Club is part of Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 126 hotels and serviced suites in operation under the Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, PER AQUUM, Tivoli, St. Regis and Minor International brands. Today Minor Hotels operates in 22 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotel’s parent company, Minor International (MINT) is a global company focused on restaurants, hospitality and retail trading.

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