Anantara Vacation Club

Job ID: PH-1834 | Location: Phuket, Thailand
09 September 2019 Print Report Share

Anantara Vacation Club

Job ID: PH-1834 | Location: Phuket, Thailand

Club Services Coordinator (Chinese Nationality)

Position: Club Services Coordinator (Chinese or Taiwanese Nationality) (3 Positions)
Location: Phuket, Thailand

Position Description

To serve as the key contact point for our customer, providing customer service and reservation service to customer in the language of their choice. To also liaise closely with the Financial Services departments, ensuring sales contracts are processed and payments collected in an accurate and timely manner.

Key Responsibilities:

  • Provide a high level of customer service for customer through the Club Services center, website and various communication channels, ensuring a high level of customer satisfaction.
  • Ensure customer information and other reservations are handled in a timely, courteous and efficient manner.
  • Handle all customer concerns or complaint to a satisfactory resolution.
  • Establish and maintain an excellent working relationship with Exchange companies, alliance partners, Anantara Resorts and other MINOR departments.
  • Encourage use of Club resorts to achieve a high occupancy and maximum use of space.

Qualifications:

  • Excellent Chinese and English written and verbal skills.  Other languages an advantage
  • Excellent computer skills with a good understand of reservation software systems.
  • Strong customer service ethic.  Ability to deal and handle one to one difficult and complaint situations with customers.
  • Team member with strong work ethics, flexible in approach and supportive of others (essential)

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Job Details:


Benefits:
Five-day work week
Free shuttle bus
Transportation allowance
Medical insurance
Dental insurance
Life insurance

Anantara Vacation Club
Anantara Vacation Club, launched in 2010, is an exclusive collection of luxurious Vacation Ownership resorts and suites, offering each generation the opportunity to explore the world’s most exciting destinations. Owners can purchase Club Points that determine the length of stay, time of year and the size and type of accommodation. Anantara Vacation Club is part of Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 126 hotels and serviced suites in operation under the Anantara, AVANI, Elewana, Four Seasons, Marriott, Oaks, PER AQUUM, Tivoli, St. Regis and Minor International brands. Today Minor Hotels operates in 22 countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America. Minor Hotel’s parent company, Minor International (MINT) is a global company focused on restaurants, hospitality and retail trading.

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