aCommerce Co., Ltd.

Job ID: BK-133097 | Location: Bangkok, Thailand
10 September 2019 Print Report Share

aCommerce Co., Ltd.

Job ID: BK-133097 | Location: Wattana, Bangkok, Thailand

Key Account Manager / Senior Key Account Manager (Ecommerce)

Position: Key Account Manager

Venue:   Emquartier, BTS Phromphong


  • Health & Beauty
  • FMCG/ Consumer Goods
  • IT/ Hardline / Electronics
  • Fashion/ Retail & Distributor

* 70% of the tasks is OPERATION such as purchase order,  monitor online stocks/inventory, job brief & get requirement with Global Brand clients, assign jobs to online store operation, manual jobs, shop-in-shop etc. 

** 30% is brand management, planning, promotions, clients & marketing place management, data analysis, reporting, presentation, strategy etc. 

    Key Responsibilities: 

The Key Account Manager will be a key contact point for End to End process and services including, internal & External function. Internal function includes channel operation, Marketing, operation, Customer service, and Technology functions to manage aCommerce service to brand and improve the customer experience.  Developing relationship with marketplace and new channel is also key part to drive client’s sales coverage and growth. Managing brand and channel portfolio to deliver growth to clients.

The ideal candidate would have key skills as fast learner, high interpersonal skill, logical thinking, problem solving, high responsibility, prioritizing and initiative thinking. The role will require a combination of financial, business development and account management skills.

Job description: 

Performance Management

  • Manage overall account profitability via P&L management
  • Ensure all clients and channels are successfully on-boarded on time and deliver KPI on track
  • Manage to maximize GMV with day-to-day collaboration with client and channels
  • Customer budget management and P&L execution including reimbursement to deliver agreed GMV, Take Rate, and Profit
  • Ensuring optimal product presentation and visibility on online channels
  • Leading all initiatives Across different services
  • Coordinating with internal cross function and external parties
  • Establish and monitor progress against key performance indicators.

Partner Service

  • Responsible for client relationship and retain client satisfaction
  • Serve as the “face of aCommerce” and primary point of contact for client executives and key stakeholders at each assigned account
  • Advising clients on how to increase online sales through merchandising, promotion planning and onsite marketing activities
  • Managing fast-growing e-commerce sales of large brand owners through their own webstore or other online channels and initiative channel
  • Ensuring that regular reviews are carried out with customers, to ensure that their needs are being met and that excellent customer service is achieved and, developing future improvements/services for the customers.
  • Ensure operational performance on all areas
  • Identifies and anticipates additional opportunities for enhancements, improvements or new services with existing clients
  • Inventory management including forecast, ordering and DOH controlling
  • Works with other departments to ensure that everything is ready for go-live: warehouse, call center, web dev etc; Ensures that no processes or set up have been overlooked
  • Present analysis and recommendations to key stakeholders both client-side and internally

Leadership and team work

  • Individual contributor in key account
  • Able to lead project relating with responsible account and category
  • Able to be mentor for key specialist that leads from account activities
  • Able share knowledge and team player

Business Development

  • Contract Management by helping translate the outlined solution into a high level initial statement of work (SOW) and helps secure the client's agreement in sales meetings with the prospect or client (system & integration options, cost model, forecast value, activity planning, requirements definition, etc.)
  • Working closely with Solution design and business development to manage key customers (existing and new), thereby improving turnover and profitability
  • SOW & Trade Agreement management for existing account and input industry insight to SD for new customer.

Key Qualifications

  • Min 2 years working experience in an Ecommerce company, Internet start-up, International Brand, FMCG, retailer or consulting
  • Previous experience in trade marketing, brand management, merchandising would be a plus.
  • Able to develop account plan
  • Good knowledge of Excel, Powerpoint and ability to quickly adapt to new software and tools
  • Proactive and problem-solving attitude
  • Very strong commercial both Thai and English as well as client-facing abilities
  • Analytical, data driven mindset
  • High interpersonal skill with problem solving

aCommerce Co., Ltd.

689 Bhiraj Tower, 33rd Floor, Sukhumvit Road,

Klongton Nua,Wattana, Bangkok,10110

Apply Now

Job Details:

Five-day work week
Performance bonus
Medical insurance
Dental insurance
Life insurance

aCommerce Co., Ltd.

About aCommerce aCommerce is an Ecommerce enabler for businesses in ASEAN. We provide holistic end-to-end Ecommerce solutions covering marketing, channel management, call center, fulfillment and logistics in one integrated platform. Founded in 2013 we are currently 1300 employees and continuously hiring to support our business growth. Our Culture Embrace and Drive Change If you are not prepared to deal with constant change, then you probably are not a good fit for the company. We embrace it enthusiastically, and perhaps even more importantly, to encourage and drive it. Personal Growth It’s important to constantly challenge and stretch yourself and not be stuck in a job where you don’t feel like you are growing or learning. Our goal is to help employees unlock that potential.

Is this your company? Claim it now!
Apply Now