Job ID: PH-980 | Location: Phuket, Thailand
07 February 2019 Print Report Share

Job ID: PH-980 | Location: Phuket, Thailand

Waiter / Waitress / Guest Service Agent at Kokotel Phuket Patong

JOB HIGHLIGHTS:

  • Represents the hotel to the guest throughout all stages of the guest’s stay including Front Office Operation and Food & Beverage Services.
  • Performs multi-duties including reservation, concierge, guest service agent, waiter/waitress and cashier.
  • Be sales and service-minded and presents options/ alternatives to guests to offer assistance in making choices and keep him/herself update at all time with regards to hotel information.

DUTIES & RESPONSIBILITIES:

  • Register guests and assigns room.  Accommodates special requests whenever possible.
  • Assists in preregistration and blocking of rooms assignment.
  • Uses proper telephone etiquette, mail and message handling procedures.
  • Perform selling techniques to sell rooms, food and beverage and to promote other services of the hotel.
  • Manage café set up and its service operation within the café including food and beverage.
  • Thoroughly understand and adheres to proper credit, cashier, cash handling policies and procedures.
  • Coordinates room status updates with housekeeping as well as kitchen operations
  • Reports any unusual occurrences or requests to Resident master or assistant master.
  • Knows all safety, emergency procedures and accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk and café area.
  • Adhere to grooming and appearance standards consistently.
  • Understands and can communicate products and services available at the resort
  • Print and close the shift on PMS/ POS
  • Responsible for achieving and exceeding the guest satisfaction and following the standard operating procedures.

DESIRED SKILLS & EXPERIENCES:

  • Thai National Only, Male/Female with a few years of experience either in Front Office Operation or Food and Beverage Operations
  • Team work with high standard of work and attention to details.
  • Good interpersonal ability, friendly, caring and dedicated individual.
  • English communication skill with customer and team oriented.
  • Polite and helpful manner when dealing with guest
  • Positive attitude, strong service mind and open-minded with energetics person
  • Being able to work on flexible hours/shift as necessary

Benefits for employee  

  • 2 days off per week
  • Service Charge 
  • Social Security
  • Group Insurance
  • Provident Fund 
  • Public Holiday
  • Annual Leave
  • Discount for Hotel 
  • Career Path
  • Business Leave 
  • Salary Revision (Yearly)
  • Discount for Food and Beverage
  • Meal allowance (For property position only)
  • Incentive program (For property position only)
  • Uniform (For property position only)

Please send CV in English with recent photo and expect salary

 Only shortlisted candidates will be contacted for an interview

140/22 ITF Tower, 12th floor, Silom Rd., Suriyawong, Bangrak, Bangkok 10500


Job Details:


Kokotel Thailand  is an ambitions start-up in the hospitality industry “Bed and Café Concept with Rooms for 4”, an integrated concept of F&B and accommodation.  We aim to deploy up to 1,000 properties between 30-110 keys in Thailand, South-East Asia and India as a game changer until 2030 Kokotel’s name came from some Japanese words. The most important is “Kokoro (Heart)” This is a symbol of our commitment to provide heart-warming service with Thai Hospitality and Japanese Quality within Bed & Café Concept. Le'ts explore our Kokotel Home as follow: 2016 : Our first home "Kokotel Bangkok Surawong " 2017 : Kokotel Krabi Ao Nang , Kokotel Phuket Patong , Kokotel Krabi Oasis 2018 : Kokotel Chiangmai Nimman and  More to  come......  We are looking for your talented team who would like to have some fun together with aiming to have 5 more properties within 2018
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