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18 November 2019
Job ID: BK-156420
IT-Service Desk Agent (1 Year Contract) | Based in BKK

Job Summary:

  • Acts as a single point of contact for all Autoliv colleagues regarding IT issues and any other IT related questions. Provides multilingual support;
  • Offers IT technical support via email, phone, and chat to allAutoliv colleagues, by following the current Autoliv procedures;
  • Reviews all the open incidents raised during the day;
  • Analyzes the impact of the incidents by communicating with the Autoliv colleagues;
  • Resolves or re – assigns the incidents using the defined escalation matrixes / the standard documentation and the standard templates available for the incidents;
  • Gives feedback to the Autoliv colleagues regarding the status of the incidents and makes sure all the activities performed for the resolution of the incidents are documented in Service Now;
  • Monitors several IT systems in order to prevent the occurrence of the recurrent incidents and minimize the impact for theAutoliv colleagues.
  • Responsible for the access management process – monitors and controls the rights that our users are having in the IT Systems in order to assure the security of our systems. Coordinate the request fulfilment process - create/ fulfil requests for Autoliv colleagues for IT systems (PC Software, EC requests, file restore, AFIS accounts, IGET IT, L2L, etc);
  • Involved in the analyse of the IT process and propose solutions for automatization of the manual tasks to improve the quality of our IT services.
  • Involved in the transition process: participate at the requirements definition, testing and implementation.

Functional Competencies

  • IT troubleshooting skills
  • Strong English skills
  • IT Customer Service Experience


  • Bachelor Degree /University Degree in IT or Computer Science area
  • 1 - 3 years working on IT support area
  • Strong English skills
  • AD knowledge, Operating System troubleshooting knowledge, basic network troubleshooting knowledge, basic general troubleshooting knowledge, IT user administration knowledge, SCCM knowledge
  • Able to work in Bangkok (Exchange Tower, Asoke)

Nice to Have:

General knowledge over Share Point, AD, Outlook or other email service, skype, Network general knowledge, Server general knowledge, Email Archiving services, Mobile platform.

Please send your applications together with a comprehensive resume ,expected salary and resent photo to:


700/415 Moo7 Tambon Donhualoh,
Amphure Muang,Chonburi 20000
Tel.038-456000 Fax.038-456006

Interested person please send your full resume in English
in MS. Word only.
Apply Now

Job Details:

  • Five-day work week
  • Overtime pay
  • Free shuttle bus
  • Medical insurance
  • Dental insurance
  • Life insurance

Autoliv (Thailand) Ltd.
Autoliv – The worldwide leader in automotive safety Autoliv is a manufacturer of automotive safety products. We are currently expanding our existing seatbelt and airbag production in Thailand. If you are self-motivated, mature, and looking for a challenging and rewarding career in a growing industry, apply to join us in one of the following position:

Is this your company? Claim it now!