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About the role

Engineer Manager responsible for overseeing the engineering department, managing team performance, and supporting project delivery across presale, installation, and post-sale service phases.

Key responsibilities

• Oversee and manage team members to ensure efficient work performance according to schedule

• Promote teamwork and mutual support among team members

• Support continuous learning and skill development for team members in both hard and soft skills

• Plan and develop knowledge and skills of team members

• Support provision of necessary tools and equipment for efficient work

• Monitor and track work results across different team sections

• Provide guidance and advice to subordinates on work approaches

• Plan and set annual work goals and targets for subordinates

• Establish standardized work processes, procedures, and related documentation aligned with company policy

• Provide data analysis through systems such as Database and Online systems

• Collaborate with Engineer team on design, solution sourcing, and equipment provision for presale activities to meet customer requirements

• Participate in planning to define 3-5 year company policy or technology and product direction

• Review annual policies and strategies for product presentation

• Coordinate with suppliers on solution design and product offerings for customers

• Support Engineer team in preparing equipment for demonstrations and proof of concept

• Oversee and control Engineer team in preparing presale project documentation

• Manage, oversee, and support equipment installation projects to ensure successful completion within schedule and budget

• Prepare and support equipment for delivery and customer acceptance

• Oversee and manage post-sale service work according to Service Level Agreement (SLA)

• Prepare technical documentation and reports related to post-sale service and system performance

• Develop guidelines for preventing and resolving technical issues that may occur with systems

• Coordinate with partners or suppliers to source solutions for customer requirements

• Support demonstrations and proof of concept activities

• Coordinate equipment installation and inspection support

• Coordinate support for resolving equipment issues in projects

• Provide feedback and recommendations for product and service improvements

• Evaluate supplier quality and performance

• Monitor technology developments and trends for organizational application

• Participate in planning to define 3-5 year company policy on technology, product, or solution direction

• Review annual policies and strategies for company priority products

• Plan and prepare annual budget for engineering department expenses and equipment

• Support company IT operations for equipment under engineering department responsibility

• Perform other assigned duties

About you

• Bachelor's degree or higher in Telecommunication or related field

• Minimum 10 years of work experience

• Minimum 10 years of experience in sales and/or coordination work

• Project work experience considered a plus

• Basic operational management skills

• Organized and meticulous in work

• Good time management

• Good work planning ability

• Ability to delegate tasks to subordinates

• Good problem-solving skills

• Responsibility for assigned work

• Leadership skills

• Strategic thinking ability

• Knowledge of company regulations and 5S principles

• Basic communication skills with understanding of listener's feelings for constructive development

• Negotiation, persuasion, and systematic communication skills

• Ability to work well under pressure

• Valid driver's license and ability to travel to other provinces

• Team management skills

• Learning and development skills

• Diplomatic skills in managing people's emotions in the organization

• Decision-making skills

• English language ability at operational level (IELTS 5.0)