Wyndham Destinations

รหัสงาน: PH-1938 | สถานที่ทำงาน: ภูเก็ต, ประเทศไทย

Wyndham Destinations

รหัสงาน: PH-1938 | สถานที่ทำงาน: ภูเก็ต, ประเทศไทย

Member Services Supervisor

Area  :    Phuket
Education Level  :   Degree
Salary   :   THB 25,000 – THB 35,000
Contact   :  HR Department

PRIMARY OBJECTIVES:

To actively contribute to the company vision of making holiday dreams come true by being responsible for providing high standard services to achieve high satisfaction, positive word of mouth, good customer experiences. As part of the job, responsible for developing/adapting feasible working process of Member Services.

PRINCIPAL RESPONSIBILITIES:

  • Setup and operational day to day supervision of the Club Wyndham Asia Thailand Member Servicing team
  • Process all Member bookings efficiently and within a timely manner via all communication channels including e-communication
  • Assist with the development of working processes and operating SOP’s, supervise and lead the operations team to follow company processes and ensuring member engagement
  • Deliver member engagement programs to members and guests
  • Manage 7 day roster and coverage
  • Deliver new-Member onboarding program
  • Manage the distribution of Member Kits to Members
  • Manage delivery of regular reporting requirements
  • Manage the 1-1 Member Education Program
  • Understand and instill branded service standards, company system and processes, then adapt and localize owner service to maintain member satisfaction at a high level
  • Efficiently respond to inbound online messaging Member servicing platforms within a three hour turnaround
  • Efficiently manage response times to all Member Servicing e-communication channels including Email / online messaging for SEA region within a three hour turnaround
  • Ensure quality business standards of service are delivered at all times
  • Behave in a professional manner and actively participate as a team member to achieve company and departmental goals
  • Adhere to all company policies
  • Display a Count On Me! Service to all internal and external parties following the CARE philosophy of the business
  • Any other duties as required and/or directed by Manager

KEY POSITION CRITERIA:

  • 3-5 years’ experience in customer focused roles within travel and hospitality industry and or travel industries in service roles.
  • Hospitality industry reservation and services related working experience in manager roles
  • Good computer skills including previous experience using MS Word, Excel, Outlook
  • Strong communication with proven negotiation and influencing skills
  • A positive, professional manner with the ability to represent the department at internal meetings, dealing with key relationships from all levels within the organisation
  • Ability to efficiently multi-task which includes excellent organizational and time management skills
  • Positive thinking and not afraid of challenges and obstacles with an ability to resolve issues promptly.
  • Confident, flexible with the ability to work in a fast paced and changing environment
  • Flexibility in working schedule – ability to work weekends, public holidays, evenings as required

Benefits 
As part of this exciting team you will be rewarded and recognized for your achievements with:

  • Global career advancements opportunities
  • Excellent company benefits
  • PLUS the chance to be part of a workplace that makes everyday a fun and exciting day

Send your Resume/CV & cover letter via Apply Now

Wyndham Destinations

12/1-9 Prabaramee Road, Patong Beach Phuket 83150, Thailand and

8/18-19 Moo 6 Kamala, Kathu , Phuket 83150, Thailand

Tel: 064-017-2153 Fax: 076-346-788

Website: www.wyndhamAP.com


รายละเอียดงาน:


Wyndham Destinations
ARE you looking for an opportunity to MAKE your MARK in the world of Vacation Ownership?  Club Wyndham Asia is ready in building the foundations of WYNDHAM in Phuket, Thailand!    We are seeking dedicated Sales Consultant   to join our team!       

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