ECCO Tannery (Thailand) Co., Ltd.

At ECCO, We are proud to carry out traditional craft using modern techniques in our state of the art facilities. ECCO Tannery (Thailand) in Ayutthaya, as a part of ECCO Leather Group currently is looking for a highly qualified and international minded individual to fill in the position as: ProductionPlanning & Customer Service Officer

Responsibilities :

• Onboard new customers and build strong, collaborative relationships with existing and new customers.

• Manage orders professionally, understand customer needs, and ensure accurate and timely delivery. Strengthen customer satisfaction and long-term partnerships.

• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal manufacturing efficiency.

• Understanding of external factors impacting customer’s supply chain and understand their sense of urgency, service needs, drivers and desires.

• Ability to align with customer expectations upfront and to be able to respond with suggested solutions with business criticality and prioritizing the tasks effectively to ensure customer satisfaction.

• Lead business adoption discussions with customers.

• Responsible for vendor management and shipment order consolidation planning.

• Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.

• Willingness and driven to go the extra mile towards the business needed & with focus on providing excellent customer relation and solutions.

Requirements :

• Bachelor Degree or above related to manufacturing planning field, business administration, supply chain, industrial engineering or any related major.

• Fluent English communication is required

• Minimum 3-5 years in planning and manufacturing customer relationship experiences

• Excellent communication, negotiation, and relationship-building skills

• Strong experience in convenience and demonstrating a proven track record of success in managing customer relationships and driving business growth

• Strong knowledge of customer and  principles, customer management, and trade management

• Understanding of category, brand, products, and relevant dynamics factors.

• Strong interpersonal skills are essential to effectively interact with all teams, areas and levels of business.

• Proficiency in statistics, planning, forecasting and forecasting methods with an understanding of their customer perspective and operational impacts

• Advanced computer skills in MS Office is required, including Excel: macros, v-lookups, pivot tables, complex formulas etc.

• Acknowledge in manufacturing processes would be advantage

• Work independent, communicative, logically, patient, fast and eager to learn

• Innovative, energetic to work in a diverse team.

• Onsite work, location at Nakohn Luang, Ayutthaya

Submit Application / Contact

Supakij Butsong (Mobile Direct Line) 03••••797

email ••••@ecco.com

People & Culture Department 

ECCO Tannery (Thailand) Co., Ltd,

Nakorn Laung Industrial Estate 113/9 Moo 4 Bangprakru,

Nakornluang, Ayutthaya 13260 THAILAND

We are always looking for new passion-fuelled colleagues to move ECCO forward. ‘CREATE THE FOOTPRINTS OF TOMORROW’.

www.ecco.com www.eccoleather.com